03 9654 6979

Level 8, 20 Collins Street, Melbourne VIC 3000



Peruse our frequently asked questions to become more informed about our practice and dental treatments…

How many times a day should you brush your teeth?

It is recommended that you brush your teeth at least twice per day as it offers the best protection against diseases including:

  • Tooth Decay
  • Gum Disease
  • Bad Breath

Why should you spit and not rinse?

After brushing your teeth, it is important to spit out excess toothpaste as rinsing out can wash away the fluoride which protects your teeth.

Why are regular check-ups important?

Regular check-ups are important as it allows us to check for tooth decay, enamel erosion, as well as oral cancer and gum disease.

If I brush my teeth regularly, do I still need a bi-annual dental check up?

While good oral hygiene is a vital part of having healthy teeth, it is still important to make time to visit your dentist. This is an added measure to ensure that your oral health is in the best state possible. Even with regular brushing, mouth injuries and various issues can still arise and your dentist is the best person to see to these.

Does teeth scaling hurt?

Teeth scaling can be uncomfortable; however, your dentist may administer some local anaesthesia to make this process a little more manageable for you. You may feel a little tender afterwards. You will be able to manage this pain with some over the counter pain medication. It should subside after about a day.

Why are dental cleanings important?

While brushing your teeth at home is an important task you should be doing on a daily basis (twice), dental cleanings still have their place. Dental cleanings take the clean to another level and achieve results that you will likely not be able to get at home. For instance, a professional dental cleaning will be able to polish teeth and remove tartar and stains seamlessly.

What is gum disease?

Gum disease is an inflammatory disease affecting the gums and is often caused by poor oral hygiene. Gum disease presents itself in a few different forms, each with varying levels of severity. If you have gum disease, you may experience swollen, painful and or bleeding gums.

What can be done if I have gum disease?

If you suspect the presence of gum disease, the first thing you should do is schedule an appointment with your dentist who can assess the situation. If you do have gum disease, your dentist can advise you on the necessary steps you can take to treat your gum disease.

What happens if my dentist spots tooth decay?

If your dentist spots tooth decay during your routine check-up, don’t panic! Your dentist will likely take an X-ray to reveal the extent of the decay which will help your dentist determine the best course of action. This may come in the form of a simple dental filling to a dental crown. In more severe cases, root canal may be necessary.

How long do porcelain veneers last?

Porcelain veneers are made to last at least 10 years. They can last even longer if you take proper care of them at home.

Should I avoid certain foods after my teeth have been whitened?

Certain foods and beverages can stain your teeth and we recommend avoiding them directly after you have whitened your teeth to ensure you maintain your results. These foods include anything with food colouring, coffee and red wine.

What if I do not have enough bone density to support a dental implant?

Lack of bone density does not necessarily eliminate you for being a candidate for a dental implant. You may simply require a bone graft prior to undergoing the procedure.

Are All On 4 implants successful?

The All On 4 dental implants are as successful as any other implant procedures. In saying this, the success of this procedure will also depend greatly on the experience of the practitioner placing the restoration as well as your diligence in following your dentist’s instructions for caring for your restoration at home.

Will my teeth look natural?

All On 4 aims to provide patients with a restoration that looks and feels like their natural teeth. You can have peace of mind that this restoration has a completely natural aesthetic and feels just like your natural teeth.

Who is the right candidate for All On 4?

The ideal candidate is someone who is currently wearing dentures, or who will need dentures in the near future, and who requires a large amount of tooth restoration – typically an entire arch of teeth (top, bottom or both)

Can I have the same treatment done in Thailand or Bali?

Dental tourism is becoming increasingly popular; however we encourage those who are considering overseas dental work to bear in mind the different regulations overseas. At City Smiles we provide a clean and hygienic dental practice with treatments that are performed by our highly trained professionals. Overseas dental professionals are not always guaranteed to provide the same standards you will receive here in Australia.

How often do I need to see my dentist?

We recommend visiting us here at City Smiles in Melbourne at least twice yearly or as you require attention. If you have any concerns in between appointments we advise visiting us as soon as possible. A small concern could become much larger if untreated, which is why we encourage our patients to let us know if they are worried about their teeth, mouth or jaw.

What is a smile makeover?

At City Smiles we offer smile makeovers which are treatments that combine cosmetic and restorative dental treatments to completely transform the aesthetics of your face and smile. Whether you suffer from missing, chipped, cracked, broken or discoloured teeth, our elite dental professionals are able to tailor a treatment plan specifically to your needs and wants.

Why are your prices lower than other dentist's? Will my treatment be compromised in any way?

Here at City Smiles we offer quality dental treatments at an affordable price. We understand how difficult it can be to afford dental work, which is why we work to produce cost effective prices for our patients. Our lower prices are not a reflection of the quality of work or products we use, our team of highly trained professionals along with our use of local dental laboratories are able to provide services at a lower cost to fit our patient’s budgets.  We also offer payment plans that can help you pay for your dental treatments.

Can cosmetic dentists administer treatments injectables?

Yes. Many dentists do aesthetic courses allowing them to administer things such as dermal fillers. This allows us to treat your face as a whole rather than just your teeth.

Who is a suitable candidate for dentofacial treatments?

Those who seek dentofacial treatments are typically patients who are experiencing the effects of the ageing process and are looking for a generally more youthful appearance.

Why do I need a consultation appointment?

During your consultation we will assess your teeth, gums and soft tissues in your mouth and discuss your treatment objectives to determine the most appropriate treatment for you. It is essential that you have this consultation to help ensure that our team has a good understanding of your teeth and the appropriate treatment necessary.

Our consultation appointment also gives us an opportunity to meet our patients; at City Smiles we pride ourselves on developing a good relationship with our patients.

Why do I need to get my teeth professionally whitened?

Professional treatment for teeth whitening helps to ensure the safety of your teeth and general health. Store bought teeth whitening treatments run the risk of harming your enamel, the hard outer protective layer on a tooth. At City Smiles, we offer a take-home and in chair whitening treatment to suit your needs. The professional whitening treatments are safe and effective.

How can you offer cheaper dental treatments?

Affordable Dentistry that doesn’t sacrifice Quality

We are respected nation-wide as an efficient provider of affordable dentistry that can be tailored to suit your budget. Our cheaper dental prices are a result of our streamlined processes and do not compromise on safety or quality. We are simply dedicated to improving production and procedures which we do by:

  • Using Australian-made lab work from Andent laboratory located locally in Melbourne
  • Employing streamlined processes and systems which have been created by our experienced team of dentists
  • We work effectively as a team improving production

We also offer payment plans that can help you pay for your high quality dental treatments at City Smiles.

I'm from out of state, can I visit you for a free consultation?

We see patients from Melbourne, Victoria, South Australia, Tasmania, Queensland and the Northern Territory

Many patients choose to visit us for an affordable dental holiday as they can be confident in the safety of our procedures while benefitting from our more affordable dental services.

We offer a concierge service  so that your visit to Melbourne will be as comfortable as possible.

Why is it so important to maintain dental health?

Prevent oral problems by regularly caring for your mouth

Regular visits to your dentist are just as important as visiting your doctor, as your dental health can directly affect your general health. In fact poor oral health has been linked to other diseases in the body such as diabetes, dementia and cardiovascular disease! This is why maintaining optimal dental health, especially into older age, is vital to ensuring a long and happy life.

General Hygiene: How can I maintain my smile as I age?

Maintaining your oral health

Visiting City Smiles every 6 months will ensure that you are protecting your teeth against decay and other harmful dental conditions. A thorough examination and clean will enable us to detect any dental problems early and limit the extent of the problem. As well as this you may also:

  • Brush your teeth twice per day (required)
  • Floss before bed (required)
  • Use an anti-septic and whitening mouth wash (optional or as recommended)

These key factors are required to prevent decay, gum disease and identify signs of oral cancer early. If you have any questions about oral hygiene please ask one of our dentists during a consultation.

How can I improve the health and appearance of my smile?

At City Smiles we offer effective tooth whitening treatment to combat staining and discolouration…

At City Smiles in Melbourne we offer two different types of tooth whitening treatment:

  • In-House Tooth Whitening: At City Smiles we utilise Opalescence Xtra Boost for a powerful tooth whitening solution that provides fast results whilst relaxing in the dental chair. The product is applied to your teeth, carefully avoiding soft tissues such as the gums or lips, and then monitored closely as the light that stimulates the product is directed at your smile.
  • Take Home Tooth Whitening: If you have a busy schedule and are too time-poor to take advantage of our in-chair treatment, we are able to provide you with the Opalescence Take-Home System that is customised to fit around your lifestyle.

Our dental professionals will assess the source of your tooth discolouration and recommend which treatment is best for you.

My smile is becoming yellow, how can I brighten it?

City Smiles has two Tooth Whitening options

  • In-House Tooth Whitening: At City Smiles we utilise Opalescence Xtra Boost for a powerful tooth whitening solution that provides fast results during a one hour appointment. The solution is applied to your teeth and then activated by a specialised light. You will also be given a take-home whitening kit to maximise the effectiveness of this treatment.
  • Take Home Tooth Whitening: If you have a busy schedule we are able to provide you with the Opalescence Take-Home System that is customised to fit around your lifestyle. We will custom design trays to fit your mouth and provide you with a take home solution that you will apply yourself.

What are the main benefits of dental treatment?

There are 5 main benefits to dental treatment

  • Oral health and general well-being
  • Facial appearance
  • Comfort
  • Speech
  • Dietary habits

Why do teeth seem to darken when people age?

As we age our smiles begin to become more difficult to clean and maintain

There are many different reasons teeth may begin to change colour as we age including:

  • Changes in blood supply to the tooth
  • Loss of enamel due to wear
  • Brushing too vigorously
  • Smoking and other negative oral habits

What is Cosmetic Dentistry and who is a candidate?

Cosmetic Dentistry is the ultimate mixture of art and dental science

Our cosmetic dental procedures aim to create beautiful, aesthetically pleasing smiles; utilising the latest restorative technologies and 100% Australian materials that preserve as much tooth structure as possible.

Our dentists will conduct a comprehensive examination that takes into account skin tone, lip shape, overall smile proportions, eye-nose-mouth ratios, tooth colour, tooth shape, bite and speech so that we can recommend the optimal treatment.


Every smile can be cosmetically enhanced. Often we find a smile makeover requires a combination of restorative and cosmetic treatments depending on the state of your natural teeth.

What is Restorative Dentistry and who is a candidate?

Restorative dentistry involves returning your smile back to a healthy and aesthetically pleasing state

Restorative dentistry is most commonly used to fill in gaps in the mouth or restore teeth that have been damaged by decay, a dental accident or disease. The most common restorative treatments include:

  • Dental Implants
  • Crowns and Bridges
  • Dentures


Before fitting a restorative fixture we will need to ensure your mouth is free of dental disease and decay. We will also have to make sure you have no pre-existing medical conditions that may compromise treatment. Once your mouth is healthy we can install your 100% Australian-made restoration and in turn the function and cosmetic appearance of your smile.

Why do teeth sometimes require crowns after a root canal?

Crowns are required to restore strength to a tooth

Some patients that have undergone root canal treatment find that their tooth is weakened by the procedure. In order to maintain your natural tooth we may install a dental crown to restore the structural integrity of the tooth. This is a necessary measure taken to ensure you maintain your natural tooth which is preferred over extraction.

How long can I expect to experience pain post dental crown procedure?

Post procedure pain and tenderness is normal and could last a few days. Expect to feel tender for at most five days post procedure unless your dentist specifies otherwise.

My jaw is in pain, do I have an infection?

Jaw pain is normal and you most likely don’t have an infection. If, however, your jaw pain is coupled with excessive bleeding, you may want to consult with your dentist to rule out the possibility of an infection.

How can I ease the pain at home?

Your dentist may have prescribed you some pain medication, if not, over the counter pain medication will do. An ice pack will also help with the pain as well as work to reduce any swelling you may have.

do you have a question about your dental health? we would love to hear from you! Please click below to email us.

Enquire Now

We work in close association with leaders in dental health care

City Smiles is a fully accredited and licensed practice, ensuring you always receive the best care

  • Phone

    03 9654 6979
  • Address

    Level 8, 20 Collins Street
    Melbourne VIC 3000
  • Opening Hours

    Monday 9:00 am - 5:30 pm
    Tuesday 9:00 am - 5:30 pm
    Wednesday 8:30 am - 6:30 pm
    Thursday 9:00 am - 5:30 pm
    Friday 9:00 am - 5:30 pm
    Saturday 9:00 am - 3:00 pm